Support for Apps Studio users

How can we help you today?

Need help with an Apps Studio product?
Find answers to common questions, troubleshoot an issue, manage your subscription, or contact our support team.

SUPPORT

Start with a common issue

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SupportSupport

Support that puts
users first.

Our apps are used by people around the world for different everyday needs. When something doesn't work as expected or you simply need an answer, we want getting help to be straightforward.

Sparkle

Find guidance for the questions our users ask most often.

Sparkle

Get clear steps for subscriptions, purchases, permissions and app features.

Sparkle

Need more help? Send your question directly to our support team.

We're here to help. The more details you provide about your issue, the easier it is for our team to understand what happened and provide the right guidance.

ST

Support Team

Building the future of support

Guidance

Help for every step of your app experience.

Whether you're downloading one of our apps for the first time or you've been using it for a while, you can find support for common questions throughout your experience.

01

Getting Started

Help with downloading, installing, permissions and getting familiar with an app.

02

Purchases & Subscriptions

Guidance for subscriptions, purchase restoration, billing questions and managing your plan.

03

Using Our Apps

Get help understanding features, troubleshooting unexpected behavior and resolving technical issues.

ValuesValues

What you can expect from our support.

We aim to make every support interaction clear, useful and respectful.

Clear Answers

Clear Answers

We explain things in straightforward language without unnecessary complexity.

User-Focused

User-Focused

We look at questions from the user's perspective and focus on practical solutions.

Privacy-Conscious

Privacy-Conscious

We only ask for information that can help us understand and address your request.

Helpful Guidance

Helpful Guidance

When an issue can be resolved with a few steps, we'll guide you through them.

Continuous Improvement

Continuous Improvement

Support requests and feedback help us identify ways to improve our apps.

Global Support

Global Support

Our apps serve users around the world, and we aim to make support accessible wherever possible.

FAQFAQ

Find answers to common questions.

Quick guidance for subscriptions, purchases, app features, troubleshooting, privacy and more.

On your iPhone or iPad, open Settings → [Your Name] → Subscriptions. Select the relevant app subscription and tap Cancel Subscription. Your Premium access will normally remain available until the end of the current subscription period.

Open Settings → [Your Name] → Subscriptions. Select the app to view your current plan, renewal information, and available subscription options.

No. Deleting or uninstalling an app does not automatically cancel an active subscription. Subscriptions must be managed separately through your Apple Account subscription settings.

This is normal. Canceling usually prevents the next renewal. You can continue using Premium features until your current paid subscription period expires.

Open Settings → [Your Name] → Subscriptions and find the relevant app. Apple will show whether the subscription is active, expired, or canceled, along with applicable renewal or expiration information.

You can check your subscription information in Settings → [Your Name] → Subscriptions. Select the app to see the renewal or expiration details displayed by Apple.

Open Settings → [Your Name] → Subscriptions, select the app, and choose Cancel Subscription. Check the information Apple displays there for your trial and renewal status.

If your offer includes automatic renewal, the subscription may convert to the paid plan shown when you subscribed unless it is canceled according to Apple's subscription terms. You can review your subscription status in your Apple Account settings.

Open the app and look for Restore Purchases, usually available on the subscription screen or in the app's settings. Make sure you're signed in with the Apple Account associated with the original purchase.

First confirm that your subscription is active in Settings → [Your Name] → Subscriptions. Then reopen the app and use Restore Purchases if available. Also make sure you're using the Apple Account associated with the purchase.

Generally, yes. Reinstall the app and use Restore Purchases where available. You should be signed in with the Apple Account associated with your original App Store purchase.

In many cases, App Store purchases can be restored on another compatible device using the Apple Account associated with the purchase. Install the app and use Restore Purchases. Availability can depend on the app and subscription.

Check that you're using the correct Apple Account, that your subscription is still active, and that you have an internet connection. Restart the app and try again. If the problem continues, contact our support team with the app name and details of the issue.

Make sure the app is updated to the latest version, check your internet connection if the feature requires it, close and reopen the app, and restart your device. If the issue continues, contact our support team.

Update both the app and iOS to the latest compatible versions and restart your device. If the issue continues, contact us with the app name, device model, iOS version, and a short description of the problem.

Open the App Store, tap your profile picture, and check for available updates. If an update is available for the app, tap Update.

Certain features may require access to device capabilities such as location, camera, photos, microphone, Bluetooth, or notifications. The permissions requested depend on the app and the feature you choose to use.

Open Settings, select the relevant app, and review its available permissions. You can enable or disable supported permissions from there. Some permissions are also available under Settings → Privacy & Security.

Contact our support team and include the app name, your device model, iOS version, app version if available, and a description of what happened. Screenshots can also help us understand technical issues more quickly.

You can contact us through the Contact Us/Support option on our website or through the support option available for the relevant app. Please mention the app name and briefly describe what you need help with.

ReviewsReviews

Your feedback helps us build better apps.

We're always working to improve our products. If you have an idea, notice something that could work better, or simply want to tell us about your experience, we'd like to hear from you.

“I play the white noise every night before bed. It creates such a calm atmosphere and helps me relax without any distractions.”

Orean

White Noise User

White Noise Sounds For Sleep

“The speed test is really simple to use. I can quickly check my connection and understand whether my WiFi is performing well.”

Daniel

Internet User

Broadband Speed Test WiFi

“I love being able to take a picture of a plant and get information about it. It makes exploring plants much more interesting.”

Mia

Plant Lover

Plant Identifier & AI Care

“This app makes identifying plants much easier. I especially like being able to save my discoveries and come back to them later.”

Sophia

Gardening Enthusiast

Plant Identifier & AI Care

“Scanning a homework problem and getting an explanation is incredibly convenient. It helps me understand the steps instead of just seeing an answer.”

Ethan

Student

AI Homework Helper - MathGo

“Math problems are much less stressful when I can quickly scan them and work through the explanation step by step.”

Liam

College Student

AI Homework Helper - MathGo

“I use this app when I need help writing emails quickly. It saves me time when I'm trying to put my thoughts into the right words.”

Olivia

Email User

AI Email Writer - All MailBox

“Having multiple email accounts together is really convenient. It makes checking different inboxes feel much more organized.”

James

Productivity User

AI Email Writer - All MailBox

“The ability to identify bugs from a picture is fascinating. I can quickly find out what kind of insect I have found.”

Noah

Nature Explorer

Bug Identifier- Scan Insect ID

“I enjoy keeping my insect discoveries organized. Saving scans and creating a collection makes the app fun to use.”

Emma

Insect Enthusiast

Bug Identifier- Scan Insect ID

“I have always been interested in old coins, and this makes it easy to get information about a coin just by scanning it.”

William

Coin Collector

AI Coin Identifier: Scan Value

Still need help?

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